AmaThinking
Support System
Streamline your support operations with our intelligent ticketing system. Manage tickets, track issues, and provide exceptional customer service with AI-powered insights.
Support System Features
Everything you need to manage support tickets and issues efficiently
Ticket Management
Create, track, and manage support tickets with advanced workflow management and status tracking.
Issue Tracking
Track software issues and bugs with detailed notes, solutions, and linking to related tickets.
Role-Based Access
Comprehensive user management with USER, AGENT, SUPERVISOR, and ADMIN roles for different access levels.
Analytics Dashboard
Real-time analytics and reporting with performance metrics and system health monitoring.
Rich Text Support
Create detailed ticket descriptions with HTML support, images, and file attachments.
Audit Trail
Complete logging system tracking all changes, assignments, and status updates for full transparency.
How It Works
Simple workflow for efficient support management
1. Create Account
Register & Get Started
Sign up for an account and get assigned appropriate roles based on your needs.
2. Submit Tickets
Report Issues
Users can create detailed support tickets with attachments and rich text descriptions.
3. Agent Response
Expert Support
Agents review, assign, and work on tickets with full tracking and communication.
4. Resolution
Problem Solved
Track resolution progress and maintain complete audit trail of all activities.
Need Help Getting Started?
Our support team is here to help you set up and configure your support system.